You can contact us using the form below or email us at support@maglight.co where our dedicated customer service team will be more than happy to help you. We will endeavor to reply as soon as possible within 24 hours.

Yes, absolutely!

We ship from New Zealand and Hong Kong, depending on the product. We have multiple warehouses to ensure speedy and safe delivery no matter where you're located.

As we aim to process orders as fast as possible, please request any changes/cancellations within 12 hours of ordering. All requests after this time will kindly be denied. Your order can be returned for a full refund after it is returned back. Please contact us using the form below or by email us at support@maglight.co for more info.

We accept all major debit and credit cards (VISA, Mastercard, AMEX) and PayPal payments. You can be rest assured that our payment channels are 100% secure. We do not hold any payment information.

We endeavor to ship out items as soon as possible once the order has been made. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped on the same or next day after the processing day. Please note that we don't ship on weekends.

Orders are shipped with tracking numbers, ensuring you can monitor their journey every step of the way.

Additionally, we send email notifications to you informing your order statuses until it reaches your door.

Orders take 2-5 business days to arrive. We're beyond grateful for the massive support we've received by our valued customers. 

Orders are shipped with tracking numbers, ensuring you can monitor their journey every step of the way.

Additionally, we send email notifications to you informing your order statuses until it reaches your door.

High demand orders may take 2-4 weeks to arrive. Thank you for your patience as we work diligently with our suppliers. 

If you don't receive your order within 30 days after shipping, you are eligible for a full refund. Please contact us using the form below or email us at support@maglight.co where we will assist you as quick as we can.

The prices displayed on our site are tax-free in NZ Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Please contact us using the form below or email us at support@maglight.co so we can promptly assist. Please include your order number, or related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Please contact us using the form below or email us at support@maglight.co if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, contact the bank/credit card company. It may take some time before the refund is processed and validated into your account